Refund policy

Thank you for shopping with Zenaora. Your satisfaction is important to us, which is why we offer a 30-day return policy to ensure you are completely happy with your purchase.

Eligibility for Returns

To qualify for a return, please ensure that:

• The item is in the same condition as received.
• It is unworn, unused, with original tags attached.
• The item is returned in its original packaging.
• Proof of purchase (receipt or order confirmation) is provided.

How to Start a Return

To initiate a return, please contact us at zenaorakl@gmail.com.

Returns must be requested before sending the item back. Items sent without prior approval will not be accepted.

If your return is approved, we will provide detailed instructions on how and where to send your package.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at zenaorakl@gmail.com. We will review the issue and resolve it as quickly as possible.

Exchanges

For faster processing, we recommend returning the original item first. Once your return is approved, you may place a new order for the replacement item.

Refunds

After receiving and inspecting your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be processed automatically to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to complete the transaction.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at zenaorakl@gmail.com.

We appreciate your understanding and cooperation.