All prices are in MYR.

At Zenaora™, we prepare your order as fast as we can.

• Please allow 2 - 3 business days to prepare your order.
  
• Shipping usually takes 7–10 business days.
  
• You will receive your tracking number 3–5 days after your order ships.
  

If you don’t receive a tracking number after 7 business days, please email us at zenaora.kl@gmail.com and we will help you.

If your item is damaged or defective, we offer a 100% money-back guarantee.

• You have 30 days to return it.
  
• Return shipping cost must be paid by the customer.
  
• Once we receive the item, we will refund your full payment.
  
• Please include your name and order number inside the package.
  

If your order is already shipped, please wait until you receive it before requesting a return.

Yes! You can cancel your order for free if it has not been shipped yet.

If it has already shipped, you will need to wait for delivery and then request a return.

If you made a mistake in your address:

• Email us at zenaora.kl@gmail.com within 24 hours.
  
• We can fix it if you contact us quickly.
  

After 24 hours, we cannot guarantee changes or refunds for wrong addresses.

We’re here for you!

Please email zenaora.kl@gmail.com and include:

• Your order number
  
• A short explanation of your problem
  

Our Zenaora™ team will be happy to assist you 💖