Privacy policy
Welcome to Zenaora. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information when you visit our website, use our services, or make a purchase.
By accessing and using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on our website with the “Last Updated” date.
How We Collect and Use Your Information
1. Information You Provide Directly
- Contact details: name, address, phone number, email
- Order details: billing/shipping addresses, payment confirmation
- Account info: username, password, security questions
- Shopping info: viewed items, cart, Wishlist
- Customer support info: communications with our team
2. Information Collected Automatically
- Usage data: how you access and use the site
- Device and browser information
- IP address and similar technical information
- Cookies and tracking technologies
3. Information from Third Parties
- Vendors and service providers
- Payment processors for completing transactions
How We Use Your Information
- Products & Services: process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns/exchanges
- Marketing: send promotions, tailor services to your preferences
- Security & Fraud Prevention: detect and investigate suspicious or illegal activity
- Communication: provide customer support and improve services
Cookies
We use cookies to enhance your experience, improve functionality, and analyze website performance.
How We Share Your Information
We may disclose personal information to third parties for legitimate purposes, including:
- Vendors, service providers, and business partners
- Affiliates or in connection with a business transaction
Categories shared: identifiers, commercial information, internet or network activity
Security & Retention
We implement appropriate security measures, but no system is completely secure. Your information is retained based on account activity, legal requirements, and business needs.
Your Rights
Depending on your location, you may have rights to:
- Access, correct, delete, or transfer your personal information
- Opt-out of certain uses, including targeted advertising
Complaints
For complaints about your personal data, contact us. You may also contact your local data protection authority if needed.
Contact Us
If you have questions or wish to exercise your rights, email us at: zenaorakl@gmail.com
Thank you for trusting Zenaora.